Frequently Asked Questions
Real People Creating Real Results.
We’re usually able to deliver the initial phase of a website re-design in 60-90 days.
Each web development project receives at very least a designer & developer. Depending on scope most projects will require a dedicated project manager, digital strategist, designer, and developer.
Depending on the e-commerce website development project’s scope and size, we may team up to include additional designers, developers, content writers, and asset creators.
During our discovery & strategy phase we create various user personas and user flows that help us understand what we want to communicate with our users and how to do it. We send surveys to your existing customers and cross compare what’s important to them.
Now that we’ve mapped out the three to five most important topic points to each persona, we can leverage a combination of large imagery, consistent icons and colors, as well as video throughout the website that will help create a connection with the user and educate them on a potential experience that they might have from using your service.
This part’s highly collaborative, and we enjoy your input. We’ll be incorporating existing branding, gathering feedback on new elements, pitching aesthetics, and seeking approval on layouts.
We definitely work with existing websites to improve them. Those engagements are typically on a monthly retainer basis, with a retainer minimum of $2500/per month.
Post launch, and on a monthly basis we monitor site performance overall leveraging tools like Pingdom. With various content managers using the platform, sometimes best practices are overlooked. The goal is to effectively correct and minimize that impact.
We actually implement an “audience first” approach to design. We examine our customers platforms and optimize the design to fit where the majority of their traffic comes from. So for customers who receive the majority of their traffic from mobile devices, we optimize for mobile devices first. If a customer receives the majority of their traffic via desktop, we’ll prioritize that instead.
We prioritize non-technical users on our website development projects. The goal is to get someone who could edit a Microsoft Word document comfortable with editing their website.
We’ve worked with many clients across multiple industries, but we most often find myself working on B2C websites for clients in the restaurant, dental, professional services, and non-profit industries.
We don’t offer 24 hour support, but we do offer emergency services report that go beyond our normal business hours (9am-6pm)
We offer full-documentation for my e-commerce website development platforms. We also can host in person or virtual workshops to help train key staff members on best practice, and general website management.
Yes, our monthly maintenance retainers start at $99/month and cover back-ups, updates, bug fixes, and performance testing.